Find answers to common questions about IPROG RentGo
IPROG RentGo is a vehicle rental booking platform that connects vehicle owners with customers looking to rent vehicles in Palawan. We facilitate bookings through our platform, but all rental arrangements are direct between the owner and customer.
The process is simple: Customers browse available vehicles, create a booking request with their details, and vehicle owners receive notifications. Owners can confirm or decline the booking. Once confirmed, customers can view the booking voucher with vehicle details. Payment is handled directly between the owner and customer.
No. IPROG RentGo is a booking facilitation platform only. We are not liable for any disputes, issues, or problems between vehicle owners and customers. All rental matters (payment, vehicle condition, damages, etc.) are the responsibility of the owner and customer to resolve directly.
You can reach our support team at iprog.tech+rentgopalawan@gmail.com for any questions or issues with the platform.
Follow these steps:
You must provide:
Bookings go through these statuses:
You can cancel pending bookings anytime. For confirmed bookings, cancellation policies depend on the vehicle owner's terms. Contact the owner directly or use the cancellation request feature in your booking details.
Confirmation time varies by owner. You'll receive an email notification once the owner confirms or declines your booking. It's recommended to book well in advance to allow time for confirmation.
No, uploading a driver's license is completely optional. However, uploading a clear image of your driver's license increases your chances of booking approval as it demonstrates compliance with rental requirements and helps owners verify your identity.
Acceptable driver's license uploads must meet these criteria:
Your uploaded driver's license image will be displayed on your booking voucher for the vehicle owner to review. It will not be visible to other customers or shared publicly.
Yes. Your driver's license image is securely stored and only shared with the vehicle owner for verification purposes. We do not sell, share, or use your information for any other purpose.
You can remove your driver's license upload before submitting the booking. Once the booking is submitted, you can request deletion by contacting our support team.
No account is required. You can make bookings as a guest.
Yes. We use industry-standard encryption and security practices to protect your personal information. We do not share your data with third parties except as necessary to process bookings (e.g., sharing customer info with the vehicle owner after booking confirmation).
Yes. You can delete your account using the delete button on your customer dashboard. Please note that we may retain booking records for accounting and legal compliance purposes.
Click "Forgot Password" on the login page, enter your email address, and follow the instructions in the password reset email you'll receive.
Vehicle owners must verify their phone number during onboarding. This is required for security and to ensure we can contact you about your bookings.