Privacy Policy

1. Introduction

Welcome to IPROG RentGo ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle rental platform.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

When you use our service, we collect the following types of personal information:

• Name and contact information (email address, phone number)
• Booking details (pickup/dropoff dates, times, locations, special requests)
• Vehicle owner information (for vehicle owners: name, email, phone)
• Driver's License Image (Optional for Renters): We optionally collect driver's license images from customers/renters to increase booking approval chances. This is completely optional and not required to make a booking.
• DTI/Business Registration (Required for Vehicle Owners): We collect Department of Trade and Industry (DTI) or business registration documents from vehicle owners to verify business legitimacy and comply with regulatory requirements.

Note: We do not collect payment information (credit card details) through our platform. Payment is handled directly between customers and vehicle owners. Driver's license verification also occurs at the time of vehicle pickup.

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Session cookies (required for authentication and maintaining your session)
• Basic server logs (IP address, browser type, pages accessed)

Note: We do not use third-party tracking cookies, analytics services, or advanced tracking technologies. We only use essential session cookies required for the platform to function.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your bookings
• To communicate with you about your bookings via email and SMS
• To share booking information with vehicle owners to facilitate rentals
• To maintain your session when logged in (for owners and admins)
• To display driver's license images on booking vouchers (when provided by the renter) to help vehicle owners verify customer identity
• To verify vehicle owner legitimacy and compliance with business registration requirements
• To comply with legal obligations
• To protect our rights and the safety of our users

Note: We do not process payments through our platform, send marketing communications, or use your data for advertising purposes. Driver's license images and DTI documents are only used for verification purposes.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Vehicle Owners: We share booking information with vehicle owners to facilitate rentals
• Service Providers: We may share information with third-party service providers who assist us in operating our platform
• Legal Requirements: We may disclose information if required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition, your information may be transferred

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

We use industry-standard encryption for sensitive data and regularly review our security practices to ensure your information is protected.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to your personal information by contacting us
• Correction: You can request correction of inaccurate information by contacting us
• Deletion: You can request deletion of your personal information, subject to legal and operational requirements (e.g., we may need to retain booking records for accounting purposes)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.

Note: Some information may need to be retained for legal or accounting purposes (such as completed booking records). We will inform you if any data cannot be deleted and explain the reason.

7. Cookies and Tracking Technologies

We use essential session cookies to maintain your login session when you access owner or admin areas of the platform. These cookies are necessary for the platform to function properly.

We do not use:

• Third-party tracking cookies
• Analytics or advertising cookies
• Social media tracking pixels

You can instruct your browser to refuse cookies, but this will prevent you from logging into owner or admin accounts. Public browsing (viewing vehicles and making bookings) does not require cookies.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: